Kolkata,
Railways provided medical help and assistance to a lady passenger suffering from head injury who was travelling by 18452 Puri-Hatia Tapaswini Express on 4th January, 2023.
A passenger named Shri Amit Ranjan called on Railway Helpline No. 139 and complained that some co passengers attacked his wife and caused head injury during a scuffle with him. He also requested for RPF and medical assistance during his phone call. After receiving the complaint, the Office of the Minister of Railways took immediate cognizance and the complainant was contacted for details of the incident. Shri Amit Ranjan and his wife Smt. Varsha were provided with RPF assistance and medical facility at the next station Bano under the jurisdiction of South Eastern Railway. They were also provided assistance till Hatia station for their comfortable and safe journey. Simultaneously, the accused was taken into custody and was handed over to the GRP at Hatia Police Station.
Later, Shri Amit Ranjan appreciated the immediate action taken by the Office of the Minister of Railways and the prompt assistance by the RPF.
